Support
Questions, ideas or something not working? Use Questions or ideas? Write to us at the bottom of the planner panel, or email mesh@oslomesh.com. We usually answer within a few days.
Using the planner
What does the planner do?
Tap the map to place a planned repeater. The planner works out which existing MeshCore repeaters it would reach, using terrain, buildings and trees, and draws the links in 3D. You can change the device, antenna, cable and height for each pin, and see the coverage area.
How accurate is it?
It is a careful estimate, not a guarantee. "Reaches" means the model expects a working link; real links also depend on antennas, cables, weather and interference. Hills and very long links are the hardest to predict. The panel's "How sure is this" section explains more.
Why is my repeater not on the map?
The map shows MeshCore repeaters and room servers heard on the network in the last 7 days that share a position. If yours is missing, check that it sends adverts with a position and that one of the receivers our map listens to has heard it recently. Repeaters anywhere in Norway are shown.
What is Oslo MeshCore Scope?
Oslo MeshCore Scope is a live map of the MeshCore network: nodes, packets and paths as they are heard. The text of channel messages is never shown.
Your account
Do I need an account?
No. You can place a pin and see which repeaters it reaches without an account. A free account lets you try each Pro feature once, and with Pro you can save your meshes and open them again later.
I did not get the confirmation email
Emails come from mesh@oslomesh.com. Look in your spam folder. The link works for 7 days. You can ask for a new one from your account window.
I forgot my password
Choose Sign in, then Forgot password?, and type your email. The link in the email works for 1 hour.
How do I change my name, email or password?
Sign in and press the round Your account button at the top of the planner panel. Choose Change email or Change password, or edit your name. A new email address must be confirmed before it is used.
How do I download my data?
Open Your account and choose Download my data. You get a file with your account details and all saved meshes.
Pro and payments
What do I get with Pro?
As many pins as you like (plan a whole mesh), saved meshes and variants, the coverage map in every direction, the test packet simulation, the Terrain map and directional antennas with aim and tilt. Press any PRO badge in the planner to see pictures of each feature.
What is a "try"?
With a free account you can use each Pro feature once, for 15 minutes: the coverage map, the test packet, the Terrain map and directional antennas. The 15 minutes start when the feature first shows a result. After that the feature is locked until you get Pro.
How do I get Pro?
Sign in, press any PRO badge or See Pro, and choose 449 NOK per year or 49 NOK per month. You pay on Lemon Squeezy's payment page with a card or PayPal, and come back to the planner with Pro switched on.
How do I cancel?
Open Your account and choose Manage next to your plan, or use the link in your receipt. You keep Pro until the end of the period you have paid for, and you are not charged again.
Can I get my money back?
Yes, within 14 days of your first purchase: write to mesh@oslomesh.com from the address of your account. See the Terms of Use for the details.
I paid, but I do not have Pro
Pro normally switches on within seconds. Reload the planner and check that you are signed in with the same email you paid with. If it still does not work, write to us with the email from your receipt.
Delete your account
You can delete your account yourself, at any time:
- Open oslomesh.com and sign in.
- Press the round Your account button at the top of the panel.
- If you have Pro, choose Manage next to your plan and cancel the subscription first.
- Choose Delete account and confirm with your password.
Your account, saved meshes and sign-in sessions are deleted at once and cannot be restored. Account statistics keep only anonymous counts. Contact messages you sent are kept for up to 2 years, and backups for up to 12 weeks; see the Privacy Policy.
Can't sign in any more? Email mesh@oslomesh.com from the address of your account, and we delete it for you within 30 days.
Contact
Email mesh@oslomesh.com, or use the contact form in the planner. See also the Privacy Policy and the Terms of Use.